Complaints
Complaints Procedure
Deepcar St John’s has a formal procedure for handling complaints, in line with the Sheffield Education Department policy approved by the Secretary of State. A copy of this policy is available from the school or the Local Authority.
Our aim is to address complaints as quickly as possible and resolve them within a reasonable timeframe. The process includes several stages, from informal discussions to formal procedures, ensuring that concerns are either resolved promptly or escalated appropriately.
Our approach:
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We expect all pupils, staff, and parents to communicate respectfully and listen carefully to each other.
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Minor concerns should be raised with your child’s class teacher.
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Serious complaints should be brought to the Executive Headteacher for a full investigation.
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Parents who are unhappy about any aspect of school life are encouraged to contact the Executive Headteacher immediately. Meetings will be arranged to discuss concerns and seek resolution.
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If a parent remains dissatisfied, they may contact our Chair of Governors, Mrs Katie Bullock, via the school office.
Special Educational Needs (SEN) concerns:
Parents of children with SEN/D who wish to raise a complaint about the support provided should contact Mrs Nicola Pearce or Mrs Faye Chapman, our Governors responsible for SEN/D, via the school office.
Our complaints procedure is designed to ensure that all concerns are addressed fairly, promptly, and transparently.